Refund policy

All products sold by The Soul Equation are made to order. Because our products are custom printed specifically for each order, we do not accept returns or exchanges for change of mind, incorrect size or color selected by the customer, or items returned without prior approval.

Damaged, Defective, Misprinted, or Incorrect Items: If your item arrives damaged, defective, misprinted, or you receive an incorrect item, please contact us within 7 days of delivery. Eligible claims will be reviewed for a replacement or refund.

How to Report an Issue: Email us at stephanie@thesoulequation.com with your order number, a description of the problem, and clear photos showing the item, the issue, and the packaging. Please do not return an item without contacting us first. We will provide instructions if a physical return is required.

Processing Time: We will review your request and notify you whether your claim has been approved. Approved replacements are submitted for production as soon as possible. Because replacement products are made to order, production and shipping times may vary.

Refunds: If a refund is approved, it will be issued to your original payment method within 5–10 business days. Please remember that your bank or credit-card company may require additional time to post the refund. If more than 15 business days have passed since we approved your refund, please contact us at stephanie@thesoulequation.com.

Exceptions / Non-Returnable Items: Sale items and gift cards are non-returnable. Made-to-order products are also non-returnable for change of mind or customer ordering errors, including selecting the wrong size or color.

Exchanges: We do not offer exchanges for made-to-order products. If an item is damaged, defective, misprinted, or incorrect, contact us within 7 days of delivery so we can review the issue for a replacement or refund.

European Union 14-Day Cooling-Off Period: If merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification, where applicable under EU law. The item must be in the same condition as received: unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.